I am the proprietor and supervisor of the trucking maintenance firm located 마블릭 in the mid-west. My business supplies tractor-trailer fix expert services both of those in-home and to the street for owner/operators who are in transit. I say “in transit” since a substantial part of our small business originates from vans which have broken down about the highway. We travel about 200 miles in all Instructions for getting them up and operating as quick as we are able to.
Additionally, we provide diagnostic solutions and preventive upkeep for instance oil modifications, plug and wire adjustments and tune-ups. Positioned amongst two reasonably big towns, we see a lot of organization are available as motorists frequently choose to steer clear of having to stop in the vicinity of major metropolitan regions as it may normally mean a number of hours of down time. For that reason, we get many phone calls coming in at sure occasions on the day, though at other times our telephones might not ring for an hour or even more. I recently experienced a trunk study done on our mobile phone traces, to ascertain if we ended up lacking calls during our chaotic occasions. I desired to know if introducing far more cellular phone strains might enhance organization. I had been stunned at the outcome.
We were lacking loads of incoming phone calls, a lot more than I'd imagined. While using the phones ringing off the hook, I actually experienced no idea just how Many individuals were being unable to get by way of. Following I acquired the trunk analyze final results, I extra 4 more lines and hired a lot more customer service Associates. Inside of a month of accomplishing this, I had to add two added bays to our creating to support the rise in vehicles coming in. In brief, my business has grown by 30 p.c from acquiring the trunk examine done. The choice would have probable been a lower in business enterprise as drivers might need decided to stop trying to agenda with us due to by no means being able to get by way of. It just reminds me that what you don’t know can hurt you, or surely your enterprise.