I am 마블릭 the proprietor and manager of a trucking maintenance corporation situated in the mid-west. My enterprise provides tractor-trailer repair services both equally in-residence and on the street for proprietor/operators who are in transit. I say “in transit” since a large part of our company emanates from trucks which have damaged down over the highway. We vacation more than two hundred miles in all directions for getting them up and functioning as quickly as we could.
Additionally, we offer diagnostic expert services and preventive maintenance which include oil variations, plug and wire modifications and tune-ups. Positioned amongst two quite massive towns, we see plenty of organization can be found in as drivers usually prefer to steer clear of needing to stop close to important metropolitan places as it can normally signify several hrs of down time. For that reason, we get a lot of phone calls coming in at sure instances in the day, even though at other occasions our phones may not ring for an hour or even more. I just lately had a trunk research executed on our telephone lines, to find out if we were missing phone calls through our chaotic moments. I planned to know if adding much more phone strains might improve business. I was stunned at the final results.
We were being lacking lots of incoming calls, much more than I'd imagined. Along with the telephones ringing off the hook, I actually experienced no clue just how many people were not able to get by way of. Soon after I obtained the trunk research outcomes, I added four extra traces and hired much more customer service representatives. In a month of carrying out this, I'd to include two further bays to our setting up to accommodate the increase in trucks coming in. In brief, my enterprise has grown by thirty % from owning the trunk analyze done. The alternative would have most likely been a lower in enterprise as motorists might need chose to end endeavoring to schedule with us due to by no means having the ability to get by. It just reminds me that what you don’t know can harm you, or certainly your company.